Be sure to check the FAQ and TERMS for answers to common questions.

D2Items.com's customer service department operates 24/7. Live Chat is the fastest way to get help but we also provide support via email and phone.

Live Chat:
To access our Live Chat Support, simply click the Live Support button at the top of the page.

The wait for Live Chat is usually less than 2 minutes. Live Chat representatives cannot help with Skill Planner questions.

Email:
Please address all sales and support inquiries to: support@d2items.com

We'd like to know how we're doing and hear your ideas for how we might improve our service. Please address your feedback to: feedback@d2items.com

The wait for an email response is usually less than 1 hour.

Phone:
D2items.com is now taking live customer service phone calls! Some departments operate on a call back basis only, but you can speak with a live representative if you need game-related advice, or have sales or general support questions. Turnaround time for call back service is generally less than one hour.

• Toll Free within the US: 1-866-676-2367
  
• From outside the US: 1-510-295-4110
  
  

If you are asked to leave a message, please include your full name, email address, phone number (including country and area codes) and order number, if applicable. Remember, our customer service department operates 24/7, so you may want to request a specific time frame for your callback.