Frequently Asked Questions - Top 20:

Q. 1: I'm having problems viewing the site. How can I fix this?

The site is best viewed with Firefox 1.5 or higher and a screen resolution of at least 1024 x 768.  If you need to adjust the text size, at the top of your browser go to VIEW > TEXT SIZE.  The Skill Planner may not function properly if you are using an Internet Explorer version older than 6.0. To update your Internet Explorer go to: http://windowsupdate.microsoft.com/.

Q. 2: Do you accept orders from outside the United States?

Yes, we accept orders from around the world however, be aware that all of our prices are listed in U.S Dollars.  We do not accept currency other than US Dollars.  Currency sent through Paypal using either your Paypal account or a credit card will be converted automatically.  You can calculate the cost in your local currency using the Universal Currency Converter at XE.com.  Do not under any circumstances send a cash, check, money order or Western Union payment in a currency other than US Dollars.

Q. 3: Which payment methods are available?

We accept Cash, Check, Money Order, PayPal, Western Union, and Credit Card and E-Check via PayPal.  Cash, Check and Money Order payments no longer qualify for a 10% discount.

Cash, Check and Money Order Payments

Orders paid by cash, personal check and money order no longer qualify for a 10% discount.

1. Add items to your shopping cart on the website.  When you have your order ready, copy the text from the cart and paste it into an email addressed to support@d2items.com.
2. In addition to the contents of your order, please include in your email your full name, email address and phone number.  We will respond to you with mailing instructions for your payment.
3. Print out a copy of the email you sent to us with all the pertinent information.
4. Stuff the printout and the payment in an envelope and mail it to the address provided in your email receipt from us.
   
   

We will notify you when we receive your payment in the mail.  Orders paid for with cash are delivered immediately upon receipt of payment.  Orders paid for with personal checks will be held until the check clears, which could take up to 14 days.  Money orders generally take significantly less time to clear but will also be held.  We recommend purchasing money orders from your local US Post Office as they tend to clear within a few days.

We strongly discourage cash payments as there is no way to recover the money if your letter should get lost in the mail.  If you must send cash, we recommend getting some form of tracking for your letter.

Loose change can easily tear holes in an envelope, causing the contents to spill out.  We suggest rounding your payment up to the nearest whole dollar or securely taping your change in such a way that will not allow it to move inside the envelope.

Do not mail payments in any currency other than US Dollars.  We only accept payments in US Dollars.  Payments made in Canadian Dollars, Australian Dollars, Hong Kong Dollars, etc. will not be honored and may not be returned to you.

PayPal, Credit Card and E-Check Payments via PayPal.

PayPal payments may be subject to an extra verification process.

1. Add items to your shopping cart on the website.  When you have your order ready, click the "Proceed to Checkout" button on the cart page.
2. Choose your payment method, enter your information and click Continue.
3. After you've completed the payment process, you will receive a confirmation email from PayPal.
4. Your order information from D2items should follow shortly.  Please make sure that you have added the d2items.com domain to your email service's allowed list.
   
   

Orders paid with Paypal, where payments are funded by existing PayPal funds or credit card, are usually delivered within 30 minutes of the time we receive payment.  PayPal payments funded by bank accounts (eChecks) may take up to 5 business days to clear.  As with physical checks, we do not deliver the order until the payment has cleared.  In some cases funds may be removed from your bank account several days prior to D2items actually receiving the credit.

D2items takes fraud very seriously.  We receive thousands of dollars in fraudulent payments from PayPal accounts every month.  We work closely with local and federal police agencies to help apprehend these criminals.  In some cases, you may be required to receive a phonecall from us to help verify your identity.  If you have any questions about this procedure or why it is necessary, please contact us.

Please always include your billing address and home phone number with PayPal payments.

Western Union Payments

Orders paid by Western Union no longer qualify for a fee credit.

The minimum order amount for payment by Western Union is $100.00.

1. Add items to your shopping cart on the website.  When you have your order ready, copy the text from the cart and paste it into an email addressed to support@d2items.com.
2. In addition to the contents of your order, please include in your email your full name, email address and phone number.  We will respond to you with detailed instructions for your payment.
3. Go to a local Western Union agent location or http://www.westernunion.com
4. Fill out the form with the information provided to you in the email receipt of your order.
5. After you've made the payment, email us back with the following information:
   a.) Western Union MTCN (Money Transfer Control Number)
   b.) The amount of the money transfer
   c.) The sender's full name
   d.) The sender's complete address
   e.) The sender's phone number

Please make sure that all of the information matches what you got back from Western Union, exactly.  If any bit of the above information does not match, we may not be able to receive your payment.  Check for typos and misspellings before you send the information to us.

Western Union payments are picked up once a day.  If your payment is sent after the current day's pickup time, it will be received and your order will be delivered to you on the following day.

If you are sending a payment from outside the US, make sure that the payout will be for the correct amount in US Dollars.

Q. 4: What if I don't have a Paypal account?  How can I create one?

PayPal's home page is: http://www.paypal.com. There is a Sign Up link at the top that you can follow, or take this link directly to it: https://www.paypal.com/cgi-bin/webscr?cmd=_registration-run.   If you are a parent, it is imperative that you make all purchases with your paypal account for your child. DO NOT give your child (or anyone else) access to your PayPal account. Giving access to your PayPal account is as tantamount to giving full access to your credit card.  The majority of fraudulent orders come from children using their parents' credit cards or Paypal accounts without permission.  If you are a parent and you would like to receive a phone call or email to verify every order that is made with your account, we will be happy to help. 

Q. 5: I want to pay by credit or debit card.  Do I need a Paypal account?

No.  Although we process all credit and debit cards through Paypal, you do not need a Paypal account to use your card.  To order with a credit card, simply select the "Pay with credit card" option on the checkout page.

Q. 6: How can I be sure that my credit/debit card information is secure?

We use Paypal to process all credit cards because it is safer for us and for you.  Paypal employs industry leading software to ensure the privacy of each transaction.  In addition to that, Paypal never provides us with your card number; they give us only the payment, and the information we need to complete the order.  Your security is important to us.  If we ever suspect that an order may be fraudulent we put the order on hold until we can call you to confirm it.

Q. 7: What information should I include with my payment?

The more information you provide, the easier it will be for us to approve your order without needing to contact you. If you are paying by PayPal or credit card, we would appreciate it if you include your confirmed address and phone number.  Please select "shipping is required" at checkout to include this information with the payment.  This goes toward weeding out the fraudulent orders. The more information you provide, the easier it will be to confirm your identity. If you're paying by one of the alternate methods (cash, check, money order), we will ask you for all the information we need in our email correspondence with you. We will never use your personal information for purposes other than verifying the integrity of your order.  Don't forget to include your choices for the specials and rune packages in the notes of your payment.

Q. 8: How do I know that you will deliver the items to me after I've paid?

This site has been running for over 5 years and we have established a large number of regular customers. Feel free to ask around. Look at the site. It's not something that was thrown together in 20 minutes. This site is entirely database driven and took quite a bit of professional work to complete. We have a live support staff working 24/7.  You can contact them at any time with the "Live Support" button at the top of the screen.  If you need a phone call to convince you, please write to us with your phone number and we'll be happy to place a call to anywhere in the world if it means you'll be comfortable making an order with us. We are a highly organized, professional group of adults operating a legitimate business in the United States, and you will find that we offer excellent service at every level.

Q. 9: How will the items be delivered to me?

We will create a mule account to hold the item(s) you've ordered.  The username and password of this account will be e-mailed to your primary Paypal address, or the e-mail address you provided at checkout.  After you have received the email, it is your responsibility to remove the items from the mule account before it expires. Mule characters expire 10 days after creation if they haven't been logged into Bnet, so it is important that you retrieve your items right away.  Our Live Help representatives are available 24/7 to help transfer your items to your character.

Q. 10: How do I transfer the items to my character from the mule account?

There are a few ways that this can be done. I'll list them in order of safety.

1. If you have 2 computers, each with a copy of Diablo 2, you will have no problem transferring the item to yourself in a game.

2.  If you can't transfer the items yourself, simply click on the "Live Support" button at the top of the page and ask one of our representatives to bring the mule account to a game for you.  Please create a private (passworded), normal difficulty game with no level/player number restrictions.  Tell your live support rep the game name/password and wait there with the character you wish to receive the items on.

3. If you have a friend that can help you, just get him/her to log on to the mule account and transfer the item to your character in a game. DO NOT trust random people you have met on Battle.net to help you transfer your $100 order. Get someone you know in real life to do this. People tell us all the time how they trusted their Bnet "friend" and they turned on them and stole all the items.

Although it is possible to transfer alone using a stable, private game, this method is risky.  If the game crashes, or if you don't get back to it fast enough, the items will be lost.

Do not under any circumstances attempt to transfer items in a public game.   The items could be stolen, or the game could fill up preventing you from reentering.

Items lost transferring will not be replaced.  If you do not have a way to safely transfer the items yourself, please click on the Live Support button for assistance.  We have representatives working 24/7 to assist you.

Q. 11: How long does it take to get my items once I've paid?

Most orders will be delivered within an 30 minutes. Some orders may require extra verification which might cause a delay. If we need extra information from you, we will ask. If you have not heard from us within three hours of the time you placed your order, please contact us via the Live Support button at the top of the screen. We have staff delivering items around-the-clock 24 hours a day, 7 days a week, 365 days a year.

Q. 12: Do you sell unperm items?  Will they be deleted by The Scan?

With the exception of jewels, all items on the site, including runes, charms and SoJs are legit.  Special care should be taken with these unperm jewels as we will be unable to replace them if they disappear.  Because of the risk associated in possessing these items, they are significantly less expensive than their legit counterparts.  An unperm 40/15 IAS jewel might cost $2, whereas a legit one could be worth upwards of $100.  If having a legit version of any unperm jewel we offer is worth that kind of price difference to you, please email us for a quote.

Q. 13: How can I protect my unperm items from The Scan?

1. Don't carry unperm items around with you from game to game. Keep them on a character you don't often use until you're ready to use them.
2. Trade-Cancel immediately before you leave every game. Opening a tradescreen with another player and closing it will remove deletion flags from your items. Deletion flags may be reapplied to your item if you do not leave immediately after doing this.
3. Placing an unperm jewel in a socket will effectively perm it.   You won't have to worry about your unperm jewel disappearing once it has been used.

Q. 14: What happened to all the ITH Items, Bugged Items, and .08 Items?

With the implementation of the v1.10 patch, Blizzard deleted all ITH items, most Bugged items and many .08 items that they felt were too powerful. Not all items they deleted were duped or hacked. They deleted all of certain items, whether legit or not. Some legit items that Blizzard deleted include: .08 Harlequin Crest, .08 Arkaine's Valor, .08 Grandfather, .08 Hellslayer, .08 Baranar's Star, and more. Fortunately, many of the less powerful .08 items are still around and you will find those for sale while quantities last.

Q. 15: Can my character on the USEAST realm use items from the USWEST, EUROPE, ASIA realms; Can my Classic Character use items from the Expansion realms; Can my Hardcore character use items from the Softcore realms?

No, no, and no. Items are not interchangeable between realms. A Hardcore character cannot not use Softcore items or vice versa. USWEST characters cannot use USEAST, Europe, or Asia items. Ladder characters cannot use non-ladder items. A character can only use items that exist on the same realm as it does. While you're shopping, make sure that you are ordering items for the proper realm.

Q. 16: You don't have an item I'm looking for. Can I put in a request?

Definitely. If you don't see the item you want, just ask! New items are added on a regular basis and it's likely we have what you're looking for or can acquire it.  D2items has thousands of items in stock that aren't for sale as well as different variations of items that are for sale.

Q. 17: Why are some items so expensive?

Items these days are many times cheaper than they were 2 years ago. Ever see a Windforce sell for $1200.00?  At one point that was the going rate. It seems crazy today but it just goes to show that the economy of Diablo 2 operates like every other economy of the world. It's all about supply and demand. We charge fair market value for our items. In most cases better, harder-to-find items are priced higher.

Q. 18: Do you offer bulk discounts?

I guess that depends on what you consider "bulk" to mean. If you plan on making a single order for $500.00+ in items and you can pay by a method other than PayPal, we would consider giving a discount. Please write in for details.

Q. 19: Do you buy or trade items?

We have temporarily suspended the purchase of Diablo 2 items.  If and when we choose to reopen trades for Diablo 2 items, there will be an announcement on the front page.

If you are interested in selling items or currency for other games, such as World of Warcraft, Everquest 2, etc. please email: saletrade@d2items.com

Q. 20: Is d2items.com hiring for any positions?

Not at the moment. If you think you can be of some special service that we haven't thought of, feel free to write to us and explain how you can be of value. We are not looking for magic finders or spammers or anyone to help with email or item delivery. If there are any employment opportunities available in the future there will be a notice about it on the front page.